When I collect my luggage, I find that it is damaged. What can I do?
It is essential to check your luggage when it is collected from a transit company. If damage should be discovered, a claim must be made to the transit company (which is insured against damage to passengers’ luggage) at the place of arrival, preferably before going through customs.
My suitcase is damaged. What can I do?
If the damage is discovered at the time the suitcase is collected, IT WILL BE NECESSARY TO PLACE A CLAIM WITH THE TRANSIT COMPANY (WHICH IS INSURED FOR ANY DAMAGE TO PASSENGERS’ LUGGAGE) AT THE PLACE OF ARRIVAL, PREFERABLY BEFORE CLEARING CUSTOMS. If you believe it is a manufacturing defect, you must take the item to your nearest RONCATO Service Centre, Dealer or Retailer at your own expense, together with the fully completed warranty certificate and the official receipt. To find our Service Centres worldwide, please search for
Roncato Service Centers
But please remember that any defects in materials/manufacturing discovered by the user when the warranty has already expired can be repaired and charged to the user, provided that the spare part is available. Instead, if the damage has been caused by wear and tear, negligence, abuse or mishandling, exposure to extreme temperatures, abrasions, damage due to the product coming into contact with acids, solvents, water, or any damage during transport caused by transit companies and accidents, the damaged item can be taken to a Roncato Service Centre, Dealer or Retailer, who will estimate the cost of repair, which will be charged to the user.
How long is the warranty period for Valigeria Roncato products?
RONCATO guarantees its products in polypropylene for 3 years and all other products for 2 years, unless otherwise indicated against any defects in materials/manufacturing.
Can I order spare parts on the Web?
Spare parts CANNOT be ordered on the Web. If your product needs to be repaired or a component needs to be replaced, find your nearest Service Centre so it can be repaired.
Roncato Service Centers